All orders are shipped as either letter mail or expedited parcel with tracking through
UPS, Purolator or Canada Post.
Once an order is processed, it may take up to 24 hours for the courier to enter the tracking into their system.
Please keep in mind our delivery dates for shipping are estimates provided by the courier, and are subject to unexpected delays.
Delivery dates for pre order items are subject to production times, which will be listed specifically
for each article of clothing. Any 'in stock' items ordered with 'pre order' items, will be shipped
together when the production of 'pre order' items are completed.
All of our 'In Stock' items are made-to-order right here in our shop. Because each item gets made specifically for each order, we are unable to offer returns or refunds for any reason other than a warranty claim or for damage in transit.
DAMAGE IN TRANSIT
All mailed packages are insured in the event of damage during transit. Got a damaged item? We'll accept returns on anything that is damaged during the trip from our shop to your home.
We stand by the quality of all our apparel, so in the event that you receive an item that is defective,
we'll be sure to send you a new one, hassle free.
For warranty returns, please contact War Doll before returning an item to confirm proper shipping information. Ensure that all return items are shipped with tracking and insurance, as War Doll will not accept items without tracking or insurance for the protection of our customers.
*For return items where a refund or store credit is issued, shipping costs will not be reimbursed